How to get help
Email info@intersoul.ai for customer service and support. We can help with account access, subscription cancellation, refund requests, billing questions, age verification, adult-content access, technical issues, and general service questions.
We aim to respond within 5 business days. For urgent billing concerns, include your account email, the transaction date, and the last four digits and card brand shown on your receipt or statement if available.
For the full contact directory, including privacy requests, mailing address, and phone, see Contact Us.
Cancellation help
You can cancel on the Membership & Billing page or by emailing info@intersoul.ai. You can also cancel directly with our payment processor's consumer support using the contact information shown on your receipt or card statement. Cancellation stops future renewals and keeps your current access active until the end of the paid billing period.
Refund help
Refund requests are handled under our Refund & Cancellation Policy and are reviewed case by case. To request a refund, email info@intersoul.ai with your account email and transaction date, or contact our payment processor's consumer support using the information on your receipt or card statement.
Age verification help
Adult-oriented conversation is optional and locked until you complete age verification through Veriff. If your verification session failed, expired, or did not update your account correctly, email support from the address on your Intersoul account.
Privacy and data help
For privacy rights, data access, deletion, or biometric-consent questions, email privacy@intersoul.ai.
Business information
Intersoul is operated by Similar LLC.
35 W 31st St, Front A, Unit #212
New York, NY 10001
United States
Phone: (415)-873-5825