Similar LLC, operator of Intersoul, maintains this Complaints & Appeals Policy to provide a clear process for reports about prohibited content and for appeals of content safety decisions.
1. Scope
This policy applies to complaints and appeals involving content or conduct that may violate Intersoul policies, applicable law, or card network rules, including reports involving non-consensual content, sexual violence, coercion, human trafficking, child sexual abuse material, impersonation, age or identity concerns, or other prohibited activity.
Copyright complaints should follow our IP & DMCA Policy. Requests to remove content based on consent, age, identity, abuse, exploitation, or illegality should follow our Content Removal Policy.
2. How to submit a complaint
Send complaints to info@intersoul.ai with the subject line "Content Safety Complaint." Include the material or conduct at issue, any available URLs, screenshots, account identifiers, transaction identifiers, dates, and a short explanation of the concern.
3. Complaint review
We review complaints promptly and may restrict, remove, disable, preserve, or block access to relevant material while the review is pending. We will investigate and resolve within 5 business days.
4. Appeals
If you are affected by a content safety decision and believe the decision was incorrect, you may appeal by emailing info@intersoul.ai with the subject line "Content Safety Appeal." Please identify the original complaint or decision, explain why you believe the decision should be changed, and include any supporting documentation.
5. Neutral escalation
If there is a good-faith disagreement about a content removal decision involving a person depicted in content, consent, legality, or the right to remove or restore material, Similar LLC may refer the dispute to an independent or neutral reviewer, mediator, arbitrator, or appropriate authority where doing so is appropriate or required. We may keep material disabled while that review is pending.
6. Enforcement and reporting
We may suspend or terminate accounts, remove or disable material, preserve evidence, report to law enforcement or NCMEC where required, and cooperate with card networks, acquiring banks, regulators, and law-enforcement agencies. We do not tolerate retaliation against anyone who submits a good-faith complaint or appeal.
7. Contact
Similar LLC
35 W 31st St, Front A, Unit #212
New York, NY 10001
Complaints and appeals: info@intersoul.ai